CUSTOMER CARE

The product needs to be sent together with a copy of the sales invoice.. When returning a product, the customer also needs to include the return coupon that is completely filled in and signed. The charges and risks in connection with the returning of the product are carried by the customer.
You also have the possibility to hand in your products at the Pick-up Stores in London, Paris, Milano, Barcelona, and soon in many European cities. At these Pick-up Stores, Pixmania-pro employees welcome you, guide you through the steps of on-line purchases on our site and other steps with PIXMANIA-PRO. They also handle defect products and turn them in to our after sales service.

Each returned product that is sent back in order to use warranty services needs first of all to be accepted by Pixmania-pro. If the product is classified as defect, Pixmania-pro will contact you to inform you of the repairs that will be carried out.
Products are excluded from the warranty services in the following cases: defects and damages caused by exterior events, accidents, namely electrical accidents, wear, installation accidents and accidents caused by a use that does not correspond to the manufacturer's instructions. Modified, repaired, integrated or added products (modifications by the customer or all other persons not authorized by the manufacturer) are also excluded from the warranty. The warranty does not apply to obvious damages and conformity defects of the product – in these cases, all reclamations need to be done by the customer within 7 days after product delivery. If this is not done, this form of warranty expires.

*Warranty extension option:
For a few extra pounds, if you choose this option, you benefit from a complete warranty extension for all products failures. We offer extensions with lengths of between 3 and 5 years.

Your product returned according to your demands: If not otherwise indicated by you (e.g.: you pick up your article at the PIXmania-pro Pick-up Store), the delivery is made to the address you indicated when placing your order. The risks will be carried by the carrier, starting on the date the products leave our premises.