Discover General Terms and Conditions of Sale below

2. Price and Discount

The products sold by PIXMANIA-PRO are billed in Euros or in local currency and without tax (under the condition that you provide us with a conforming intercommunity VAT number: see Article 18), at the price quoted on the day of the registration of the order by PIXMANIA-PRO. It does not include delivery charges, under the condition that the delivery is not prolonged by the Client. PIXMANIA-PRO reserves the right to modify its price at any time and in compliance with current laws. For the European Union, prices shall appear in Euros on the Site as well as in the currency of the destination country. In certain cases, products supplied in a currency other than the Euro, and with a trading variation superior to 3%, may have that variation reflected on the date of invoicing.

After acceptance of PIXMANIA PRO’s present general conditions of sale, and acceptance as evidenced by voluntarily ticking the box attesting to the fact that the Client has read and approves of the said conditions, all PIXMANIA PRO clients can benefit from discounts, with the discount rate varying in relation to the product ordered.

1) All products marketed on PIXMANIA-PRO, excluding accessories, memory cards and consumables, have a colour icon. Each colour code corresponds to a discount percentage:

2) Discounts may also be available on accessories, memory cards and consumables marketed by PIXMANIA PRO. When you see the following green icon next to a product, you’ll know that discounts apply to that item. The unit price of accessories, memory cards and consumables is calculated on a sliding scale depending on the amount of products you order. If you order between 1 and 9 units, you will not be entitled to a discount.

You are entitled to a discount if you purchase:

- between 10 and 49 units,

- over 50 units.

The applicable discounts depend on the number of items you purchase. Discount percentages are displayed on each product's specification sheet.

Please note that discount percentages on all products are variable throughout a product’s lifetime. The discount percentages applicable are those displayed on the site at the time you place your order.

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3. Payment Conditions

Except in special conditions requiring a special agreement, PIXMANIA-PRO's payment conditions are as follows:

a) Order payment by bank card
b) Order payment by wire transfer
c) Payment should be made 30 days after the invoice date and is subject to conditions and priliminary agreement from the accounts services.

Any of these payment options must first be authorised by PIXMANIA-PRO's financial department.

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4. Availability of products

Our products are offered while supplies last. The information on the availability of products comes directly from our suppliers and is provided to you at the moment an order is put through. We cannot be held responsible for any error or exceptional modification.
In the event that a product is not available after you have placed an order, we will inform you by email as quickly as possible so that you may cancel your order is said order is over 15 business days late.

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5. Forwarding – Delivery – Delivery Charges

PIXMANIA-PRO decides on the mode of delivery except where if specially indicated by the client. The risks associated with delivery are the responsibility of the client.
For any order less than 150 € (£100 for UK), the invoice will be billed for an administration fee of de 10 € (£7 for UK).

The client can request an EXPRESS delivery (an order forwarded before 12 pm will be delivered in 24/48 hours). Chemical products are an exception to the EXPRESS delivery option. These options apply to the U.K only.

Our specialist 2-man transporter will contact you within 48 hours of Pixmania dispatching your order to them to arrange a suitable time and date (between Monday and Friday). Delivery usually takes 4-7 working days following the confirmation of your order. Delivery may take longer for areas that are not easily accessible.

The Client must, as of reception, inspect the parcels within the legal timeframe. Please note, conditions such as "acceptance conditional upon verification" or "acceptance conditional upon opening of wrapping” have no legal value with insurers or with transporters.

It is the Client’s responsibility to provide proof of missing or broken articles.
PIXMANIA-PRO will strive to respect the stated delivery times, but cannot be held liable for interest and damages because of late delivery and cannot accept the cancellation of an order on that basis. An order made for articles not in stock may be the object of a longer period of delay or a cancellation.

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6. Claims

If the products received do not conform to the invoice, the Client must advise PIXMANIA-PRO immediately, or at the latest three days beginning with the date the order was received. A copy of the invoice must be attached to the Client’s claim. Any claim based on the quality of a product must be accompanied by a specimen of said product containing the flaw as well as a sample still in its original packaging with the appropriate reference numbers for identification.
No claims will be processed that do not adhere to the above conditions.

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7. Return Goods

Products can only be returned after written authorisation has been received from PIXMANIA-PRO. Products that are returned to PIXMANIA-PRO are sent at the customer's expense.

Products must be returned in perfect condition, carefully packaged in their original state, with all of their accessories (e.g. CD-ROM, cables, user guides, etc.) and without any modifications to their reference and serial numbers. They must have their labels intact, along with any stamps or marks required for resale. Products must be returned to the After-Sales Service's returns centre in WINCATON: Av. de la Commune de Paris, ZAC de la Maison Neuve, CP 91220, Bretigny sur Orge, France. Products must also be accompanied by a returns coupon and be sent by recorded delivery (e.g. transporter), regardless of whether they are the subject of a refund or a return to the After-Sales Service. If a product is returned without prior written authorisation from PIXMANIA-PRO, it will be automatically sent back to the Client at their expense.

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8. Guarantee

Products sold by PIXMANIA-PRO benefit from a guarantee of conformity for one year as of the date of delivery for the goods sold. (Community directive n°99/44/EC dated May 25, 1999, relative to certain aspects of sales and guarantees for consumed goods)

Return costs incurred during transit are to be covered by the customer.

The costs arising due to the return of the goods will be refunded if the guarantee of conformity is applicable to the returned goods.
The product should be returned by the national postal service. No parcel should be sent to the Fotovista/ PIXMANIA-PRO head office.
When your product is returned, Pixmania will take care of ensuring that it is repaired or replaced. Any returned product must be accompanied by a copy of your invoice, the guarantee certificate (in the box) and a returns coupon.
The guarantee does not apply when malfunctioning results from damage caused by exterior elements, accidents (notably electrical, physical damage, misuse etc.) any actions that are against the advice and instructions given in the product manual.
The guarantee conditions also exclude all products that have been modified or repaired by the customer or a non-authorised repair centre.
In case where the warranty is not applicable for the reparation, the manufacturer will quote a price for repair.

For any information concerning the After Sales Service, our services are available from Monday to Friday from 9 am to 6 pm: see our Contacts page.

The guarantee for products sold by PIXMANIA-PRO does not cover:

-the replacement of consumables (batteries, lights, fuses, aerials, headphones, microphones, recording heads or playing heading ...)
-the irregular usage or non-conforming usage of products. Please consult the instruction manual delivered with your product.
-malfunctioning due to usage with accessories (power cables etc)
-malfunctioning due to repairs effected by non-authorized personnel
- malfunctioning due to external causes
- malfunctioning due to non-conforming usage of the product (professional usage, collective usage etc)

PIXMANIA-PRO cannot be held responsible for the warranty should the manufacturer not honour the guarantee.
The manufacturer will request administration fees, if the payment for the quotation is refused. In case of approval, a bank transfer in the amount of the quotation must be sent to FOTOVISTA.

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9. Publicity and Display goods

Promotional and display material (catalogues, posters, etc.) may be given to customers for use by their company, and may only be used at the addresses authorised by PIXMANIA-PRO for the sale of its products.
The customer must not consider themselves as PIXMANIA-PRO's agent, as this would imply that they are acting on behalf of, or under the authorisation of PIXMANIA-PRO's management team. The terms "PIXMANIA-PRO agent", "PIXMANIA-PRO dealer" or "PIXMANIA-PRO shop" must be used in such a way that a third party will not be led to believe that PIXMANIA-PRO has an interest or a responsibility in the management of the customer's business. The brand "PIXMANIA-PRO" or "PIXmania-PRO.com" cannot be used without prior written authorisation from FOTOVISTA S.A.S. Customers who wish to advertise must consult the concerned PIXMANIA-PRO department beforehand to receive their approval.

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10. Trademarks

Trademarks distributed by PIXMANIA-PRO are protected by current laws and international conventions.
As a consequence, neither Clients nor third parties can use trademarks without the express written consent of the trademark holder. It is understood and agreed that the acceptance of the present General Conditions is not in any way such an authorisation.

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11. Insurance

To cover the risk of loss, of theft or other damages in transport that some of the products may be subject to, each party shall make provisions to cover such losses with its own insurance company.

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12. Liability limits

No liability will be accepted for loss or damages, direct or indirect, whatever the cause.
In no case will the Client, for any reason, withhold funds from an invoice for an incomplete delivery or for defective goods.

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13. Ownership of Property

PIXMANIA-PRO remains the owner of the merchandise delivered until the payment is made in full. A promise of payment is not considered full payment until said payment has actually been processed.
Any damage caused while in the possession of the client, should said client not have paid in full, is his responsibility.
Should the Client deliver merchandise to a third party that has not been paid for, he is advised to immediately inform PIXMANIA-PRO.

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14. Cancellation of Sale

In the case of non-payment of a delivery after the deadline, the sale shall be considered void eight days after notification by registered letter with proof of reception. PIXMANIA-PRO will claim the concerned merchandise without delay, with all associated fees and risks being the responsibility of the Client. Returning said merchandise does not negate the possibility of interest and damages.

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15. Late penalties

In accordance with current law, any sums paid after the due date of the invoice as per article 3 of the present document, will be subject to late fees. These fees will be calculated at one and a half times the bank rate and will be applied retroactively to the date of delivery of the products.

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16. In the event of default

Should payment not have been made in full as of the stated deadline, all outstanding sums, regardless of deadline, will be requested immediately.

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17. Applicable law – Attribution of jurisdiction

In the event of a failure to amicably resolve payment, all litigation involving PIXMANIA-PRO and its Clients will be settled exclusively in the Courts of Paris with the applicable law being French law. Certain products sold fall under the domain of strategic merchandise and cannot be exported without express written consent from PIXMANIA-PRO.

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18. Conditions for benefiting from VAT exemption

If your company is in the European Union and if you provide Pixmania-PRO.com a valid intercommunity VAT number delivered by the European Union country in which your company is established, Pixmania-PRO.com will not have you pay VAT on the amount of your order.

The valid intercommunity VAT number is delivered by authorised fiscal authorities and you must be aware of and accept the following conditions:

- You guarantee that the intercommunity VAT number that you provide Pixmania-PRO.com corresponds to your company and that this company is based in the European Union;
- You declare and guarantee that the ensemble of your transactions on your account will be performed by your company with the intercommunity VAT number that you have provided Pixmani-PRO.com;
- You declare and guarantee that intercommunity VAT number as well as the ensemble of information that you provide us are up to date, exact and precise and that you will inform us immediately of any changes with respect to this information;
- Pixmania-PRO.com reserves the right to request any additional information and confirmation on the validity of the information concerning your account (notably your intercommunity VAT number), both from you and from authorised authorities as the law permits. You expressly authorise Pixmania-PRO.com to obtain this information form the authorised authorities. You also accept to furnish Pixmania-PRO.com all information regarding your account as soon as it is requested;
- In the event that the provided VAT number is not valid or that requested proof of exoneration from VAT is not provided, Pixmania-PRO.com will cancel your order.

Remarks
In general, once the VAT number has been entered, the VAT will no longer be applied to your expenses for the sale.
All inexact information in the goal of circumventing VAT can be punished by fines and criminal charges.

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19. Opening a PIXmania-PRO.com account

The Site is reserved for professional clients wishing to purchase products that are directly related to their activity and who have opened an account beforehand according to the following conditions.

When the client first opens an account on PIXmania-PRO.com, they agree to provide the following information before placing their first order:
- Vero Skatt
- PATENTTI- JA REKISTERIHALLITUKSEN JA VEROHALLINNON YHTEINEN YRITYSTIETOJÄRJESTELMA

In addition to this information, the client also agrees to provide the following for each order:
- a professional email address
- a landline telephone number (place of work or home) on which they can be reached during normal opening hours.

Finally, the client must also provide the exact contact details for the individual that PIXmania-Pro may contact if necessary. Pursuant to the law concerning IT and Freedoms, the processing of personal information must be declared to the "Commission Nationale de l'Informatique et des Libertés" (National Commission for IT and Freedoms). The contact appointed by the client will have the right to permanently access and modify this information, as stipulated in article 39 of the law dated 6 January 1978.

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20. Service PIXmania-Pro

Without prejudice to applicable legal guarantees, Pixmania-Pro offers a service called "The Zen Engagement".

The Zen Engagement
Products that come under the Zen Engagement are marked when you place your order on Pixmania-Pro.

If you wish to use the Zen Engagement, you must register for it when you pay for your product.

* WHAT IS THE ZEN ENGAGEMENT?

The Zen Engagement is a contract that allows you to be fully refunded if your product breaks down within the first 12 months following the date of purchase.

You don't have to wait for your product to be repaired; Pixmania-Pro will issue a coupon, which you can use to buy the same product or any other product from Pixmania-Pro's catalogue.

    * APPLICATION CONDITIONS

You may only use this service once.

If your product breaks down within the first 12 months following the date of purchase, you will receive a refund for the total amount you paid for the product (excluding shipping fees). The refund will be made in the form of a coupon, valid for 3 months on all the products in Pixmania-Pro's catalogue.

In the event of a problem, simply return your faulty product to us, ensuring the returns coupon is duly completed and signed.

Products must be returned to Pixmania-Pro in their original condition, including all accessories (CD-ROM, cables, user manual, etc), so that Pixmania-Pro may carry out checks on the origin of the fault. Following these checks, we will send you a purchase coupon for the total amount you paid for your product.

* PRICE

The price of this service varies depending on the product you choose to buy (excluding shipping fees and instant discounts). Please see the table below:

*% and price brackets for the Zen Engagement

0€-99.99€ 10.45%

100€-199.99€ 9.95%

200€-299.99€ 9.45%

300€-399.99€ 8.95%

400€-599.99€ 8.45%

600€-799.99€ 7.95%

800€-999.99€ 7.45%

1000€-999999€ 6.95%

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